Terms & Conditions
The Boring Bit
Please read these terms and conditions very carefully before placing your order as they affect your rights and liabilities under the law. By making a purchase via this website, you are agreeing to be bound by these terms and conditions, if you do not agree with these terms, then please do not use my site.
You can purchase my goods directly via this website, using Pay pal – you don’t need a paypal account to purchase through paypal (goods will not be sent out until full payment is received and funds are cleared), Please check the details of your order on your invoice to ensure that it is all correct, once work has begun on the items ordered they can be altered with an extra fee being applied.
Orders and Delivery
I generally aim to get all items produced and out within 3 weeks, once you have placed an order, it will be dispatched as soon as I possibly can. If you are on a deadline let me know and I will endeavour to make and ship your gift as soon as possible. I will notify you if there is any delay with your order.
All orders will be shipped to your chosen address. The estimated delivery time is about 3-5 working days to Europe and 8 plus for the rest of the world.
I use a courier service for most of my deliveries, ensuring a fast and reliable service with very little breakages but if breakages do occur then please contact me ASAP so that I may start the claims procedure, please check your delivery immediately after receiving it and do not sign for it until you have check the item- all claims MUST BE reported within 24 hours of delivery.
If you wish to cancel your order after it has been dispatched, you will be charged for the delivery and the re-collection of your order. With all courier items, you will be emailed a tracking number when the item is dispatched, please ensure that you check your spam box if you do not receive this. The couriers make every effort to deliver your items, if you are left a calling card then please ensure that you act on it to re-arrange the delivery at a suitable time, if after all attempts by them and me to contact you and to deliver the items have been exhausted and should you have still not contacted the courier to re-arrange a convenient time/place for the delivery, then the parcel will end up being returned to me, upon its return, I will deduct the original postage charge and the extra return postage charge from your payment and only refund any over-payment after these extra charges have been covered (please note that the courier return charge is currently approx. twice the price of the original delivery charge). I will only be able to re-send your orders after all of these charges have been paid and you have notified me that you want your order resent and paid a new outgoing postage charge.
DAMAGE THAT HAS OCCURRED IN TRANSIT MUST BE REPORTED BY EMAIL email@example.com OR BY PHONE: 00353876009258 WITHIN 24 HOURS OF RECEIVING YOUR PARCEL
Failure to do so means I will be unable to refund your delivery costs which you may still be liable for. Signing for a parcel means that you are signing to say that the goods have been received in good order so please check all courier items immediately, I advise you to keep all packaging until you are satisfied with the product, report damages straight away.
Returns & Exchanges
I sincerely hope that you are delighted with your purchase, I strive to maintain high standards of quality control, all of my clocks are bespoke and made to order and can therefore only be returned if they are faulty or incorrect and the error is on my part, I will then endeavour to put them right, Once any faulty clock has been received and checked, your replacement or refund will be processed and you will be credited as necessary, a fee may apply to cover the cost of materials with refunds. Bespoke items will only be exchanged if they are faulty or incorrect as these are bespoke items. My email is firstname.lastname@example.org. All items must be returned within 7 days of receipt. Unfortunately, I cannot refund delivery charges ☹
Product Descriptions & Availability
Whilst every effort has been made to portray all my items accurately, there will be some variations. As my clocks are bespoke, hand assembled and finished there will be a certain amount of variation in the finishes. This is the beauty of Klocz.. each of my klocz is different..so if you have one of my clocks...there will be no other clock the same…the concept will be the same in some but each one will be crafted to suit the customer. Requires 1 AA battery not included. 12 month guarantee.
I take every possible measure to ensure that my customers are inconvenienced as little as possible but sometimes things happen that are beyond my control, I will have no liability to you for any failure to deliver goods that you have ordered or any delay in doing so for any damage or defect to goods delivered that is caused by any event or circumstance beyond my reasonable control.